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Ve Energies says natural gas is returning to levels where customers can resume normal use

Update: Ve Energies said Saturday morning that the amount of natural gas being delivered on interstate pipelines in Wisconsin has returned to levels that should meet the needs of all customers, so the company is no longer asking customers to reduce their natural gas use.


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Ve Energies spokesman Brendan Conway said in a statement that since customers complied with the request to lower their thermostats to 62 or lower Friday night, no customers lost the ability to heat their homes.

“We really appreciate our customers’ understanding during this event,” Conway said.

Amid sub-freezing temperatures, more than a million Ve Energies customers across Wisconsin are being asked to conserve natural gas due to a pipeline failure


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Ve Energies asked its customers to immediately turn their thermostats to 62 degrees or lower Friday night to prevent widespread service outages.

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Guardian Pipeline notified customers Friday that it has restricted the northbound flow of gas on one of its interstate pipelines due to unscheduled maintenance at a compressor station in Illinois.

Ve Energies spokesman Brendan Conway said the Guardian had cut its gas supply by 30%.

Conway said the company is drawing from LPG and propane storage and has cut gas supplies to business customers whose contracts allow for service interruptions. But due to the extreme cold affecting most of the country, this company is unable to get gas from other pipeline suppliers.


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A spokesman for the pipeline company said one of the two valves that were not working had been restored as of Friday night and crews were working on the other to restore capacity “in time.”

Ve Energies said it would reassess the situation and update customers on Saturday. No update since 6am Saturday.

In addition to turning off the thermostat, the company asked residents to avoid using secondary gas heaters, ovens, stoves and clothes dryers.

The National Weather Service forecast lows of zero to 14 below across Wisconsin Friday night and highs mostly in the single digits, with much of the state under a wind chill advisory.

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