Atmos Energy urges residents to conserve gas – NBC 5 Dallas-Fort Worth

Atmos Energi urges residents to conserve natural gas use during extreme winter temperatures to help maintain gas service.

Atmos Energi closely monitors the weather and deploys its employees throughout the system.

NBC 5 viewers in the Arlington, Benbrook, Frisco, Grand Prairie and south Fort Worth areas reported reduced gas pressure, with some without gas as of Thursday evening.

Amir Arien said he bought five heaters late Thursday night to keep his family warm. As of Friday afternoon, they still had neither hot water nor heating.

“This is our temperature right now. Up, 55, 63, down,” Arien said. “It’s just like the déjà vu we had with electricity in 2021.”

Arien’s younger brother Khurram lives next door. Khurram’s wife and their two-week-old son are staying with his in-laws.

“In my house, literally when I checked … it was 57 degrees. With a newborn, I couldn’t do it,” he said. “I took my wife, I went there and slept with them all night.

Suzette Lagrey and her husband live in Grand Prairie. Heat returned to their home late Friday morning after being without heat downstairs for about 12 hours.

Lagrai said she would like to see better communication from Atmos Energi while she was relieved that their gas pressure was back to normal.

“I think it was quite frustrating because at least with the information… you can plan. Do I need to go out and buy heaters or what?” she explained. “Without any feedback or updates, it makes it really difficult.”

Atmos Energi urges residents to conserve natural gas use during extreme winter temperatures to help maintain gas service.

An Atmos Energy spokesperson did not directly respond to our questions about the communication issues or how many residents were affected, but we were told in an email:

“Please advise your audience that we are experiencing a high volume of calls due to colder than normal temperatures and there may be significant wait times to speak with an agent.” If this is not an emergency or if they are calling about the status of a previous order, we work as quickly as possible to get a service technician to their home. If this is an emergency, please wait and an agent will return their call as soon as possible.”

The North Richland Hills Center and the NRH Library were closed Friday after low gas pressure affected those facilities.


The City of Arlington opened the Beacon Recreation Center at 1100 Mansfield Webb St. as a temporary heating center in response to inadequate natural gas pressure in the Deer Valley Lane community and surrounding area in South Arlington.

The North Richland Hills Baptist Church Wellness Center was a warm-up center for residents, but it is closed. Residents in need of shelter should call NRH Public Safety Dispatch at 817-281-1000.

The Texas Department of Emergency Management has launched its Warming Center Map to help Texans find a place to go if they need to stay warm during dangerously cold temperatures.


Around 11:30, Atmos tweeted that there would be “significant wait times” because they had a high volume of calls.

The Railroad Commission of Texas released a statement Friday afternoon saying:

“The Railroad Commission is aware of some localized low pressure issues due to extremely high demand in areas served by Atmos Energi, Mid-Tek Division.” Atmos is working to increase system pressure and continue to run tickets for customers who experienced low pressure. -pressure problems. Atmos’ customer call center is open. Added additional resources to manage customer call volume and work tickets. Atmos Mid-Tech reported that there are currently no problems with the gas supply in the system. The Commission remains in close communication with Atmos and will provide updates as they become available.”

In a now-deleted post on its Facebook page, Atmos announced on Friday morning that customer service lines are closed for Friday, December 23 and Monday, December 26, stating: “Our customer service lines are closed today, December 23 and Monday, December 26. Our emergency line at 866.322.8667 continues to operate 24/7.”


Atmos Energi offered these tips for saving natural gas in your home:

  • Do not use a natural gas fireplace.
  • Lower the thermostat to at least 68 degrees. Consider wearing extra layers of clothing and turning the thermostat down even lower.
  • Businesses should minimize energy consumption as much as possible
  • possible.
  • Reduce the water heater temperature to 120 degrees, as it can account for as much as 25 percent of the energy consumed in your home.
  • Turn off electronic devices and turn off lights that are not in use. By conserving electricity, you’re also helping to conserve the natural gas that keeps the power on.
  • Reduce shower time and avoid bathing. Showering accounts for about 40 percent of your home’s hot water consumption.
  • Refrain from using large appliances such as washing machines, dryers, ovens and dishwashers for the next few days. When in use, limit the opening of the oven door to prevent energy loss.
  • If you have a pool, do not use a pool heater. Instead, run the pool pump during the coldest part of the day to circulate the water and prevent freezing.

Atmos Energi also reminds everyone that if you smell natural gas or suspect a leak, to leave the area immediately and from a safe distance call 911 and the Atmos Energi emergency number at 866.322.8667.

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